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We love to get feedback - it helps us find out what our clients really want. Here's a random selection of comments from our past customers!
Ecuador/Galapagos
“Our trip was amazing. We were so impressed with how organised everything was, it really was ridiculously easy for us. At every point there was someone waiting who knew exactly where we should be going, what we needed etc.
I know that most people go to the Amazon before Galapagos, which I understand, but for us I preferred the order in which we did it. I think I would have been wishing the time away waiting to head to Galapagos, and our kids thought that the wildlife experience was just as good. On that point, we were really lucky. We finished Galapagos snorkeling with hammerheads, Galapagos and white tip reef sharks. We also got to swim with penguins, sea lions, turtles and so many fish. We are generally spoiled at home in terms of snorkeling/diving but this was incredible. At Napo, in the Amazon, we got to see the giant river otters hunting, carrying their young and generally messing around which was incredible. So at the risk of waffling on, our wildlife encounters were incredible and not just for the twitchers in the family.
The respective accommodations were excellent. We were very lucky on our boat that we were with a lovely family. Given that it was so small, it would have been a very different experience if they weren't so lovely. The guides we had were all very knowledgeable and friendly.
It really was a holiday of a lifetime for all of us.” - ET travelled in August 2024
Costa Rica
“We had a fantastic week in Costa Rica - the organisation, trips, hotels all perfect. Despite la niña (such a naughty girl) meaning the rainy season extended to end of year at least, it didn't take away our enjoyment.” - R&SK travelled in November 2024
Colombia
“Many thanks for organising another fantastic holiday! We loved Colombia and your partners in Colombia were excellent.” - DM&RB travelled in February 2024
Peru/Ecuador/Galapagos
“Thank you for organising the most amazing trip, which we all enjoyed immensely. The itinerary was perfect - we saw and experienced so much and the holiday was totally in line with our hopes and expectations. This trip has honestly been one of our most favourite ever and we really appreciate how seamlessly it all flowed - we were looked after incredibly well at all times. Truly, I could go on forever with superlatives about all our guides (who make such a difference) and experiences - but I’m sure you have heard it all before. Thank you for your brilliant suggestions and organisation.” - LC travelled in April 2024
Costa Rica
“Thank you so so much for all of your help, it was a really special trip and I’m already missing Costa Rica. All our hotels and transfers were perfect and your itinerary suited us so well. Having the transfers all sorted made it so easy for us and I’m so grateful that our trip was planned so well and allowed us to see everything we wanted to.
Our highlights were definitely Mawamba Lodge (Tortuguero), as their staff were just brilliant and the boat trip, the town and the Caribbean Coast was beautiful. For us Arenal and La Fortuna was incredible. The waterfall was amazing (very refreshing!) and the location of the hotel, and being able to wake up and see the Volcano from the balcony was unbelievable. Of course all of our locations were outstanding and we enjoyed every single place we visited.
Everything was so easy and my only downside was that it went so quickly and I wish we had been able to spend longer there. Thank you again for all of your help, we had the best time and I have fallen in love with Costa Rica!” - BS travelled in March 2024
Costa Rica
“Overall the itinerary was great and we felt the number of night stays in each location was about right. Our local representative was absolutely great, a very good communicator and was really ‘on it’ in terms of keeping us up to date on everything. The Costa Rican people are all delightful and generally extremely welcoming and the level of spoken English was exceptional. The internal flights were good and obviously got us around quickly but we really did enjoy having the freedom to explore in our rental car. A great holiday, thank you very much for all your help and advice, and we feel that overall we did get to really explore the country which is, of course, helped by having a car to go off and do your own thing. Driving in Costa Rica was easy once you’d become accustomed to the local traits.” - SJ travelled in February 2024
Ecuador
“What a holiday!! I had a marvellous time in Ecuador. The itinerary you put together met all my expectations and more.
The Napo valley was very special, I wish I had had more time there. The three guides Pedro, Abel and Roger who were with me the whole time were brilliant. They went out of their way to ensure I was able to observe and experience the magnificence of the national park. Their knowledge and expertise is second to none.
It’s not just the things you do and the places you visit that make a holiday but the people you meet along the way. Marco Toscano, my guide for most of the holiday, was exemplary. One of the best guides (if not the best) I have ever had and a great companion.” - RH travelled in September 2023
Chile/Argentina
“We had a really excellent holiday and want to thank you very much for all your hard work, especially with the inevitable hitches and glitches. I also finished reading the Brian Keenan and John McCarthy book you sent me. It was wonderful and it's such a great and unique idea to send a book to your clients. The ground services were all super with good communication, punctual and friendly. The Australis cruise lived up to expectations and the cabin, food, service, excursions etc. were superb. El Chalten was my favourite part of the trip. I loved the relaxed, laid back vibe, we had perfect walking weather and I loved being able to hike straight out the door, no park fees or transport needed. Thank you again for organising such a wonderful trip and we will think about our next Latin America adventure soon. More wildlife somewhere, I think.” - UM travelled in February 2024
Ecuador/Galapagos
“A fabulous trip that exceeded my expectations. I loved Ecuador and all the different areas visited, which included the Amazon, Hacienda Cusin near Otavalo, Cotopaxi and the Galapagos Islands, where the wildlife blew me away. All the arrangements ran like clockwork and Marco, my local guide, went out of his way to show me as much as possible in this wonderful country. Thank you for all your help and advice in organising this special trip - Antarctica is next on my list!” - AM travelled in February 2024
Brazil
“We are back and everything went very well. Our time in Rio was busy, but we had a lovely time going to concerts in different parts of the city. Paraty was wonderful, an excellent choice. So much to do there and what a lovely place. We loved it and the trips were great. So the trip passed by in an instant! Another fantastic trip. Thank you so much. I will keep in touch.” - RB travelled in November 2023
Argentina/Uruguay/Brazil
“We had a fabulous trip. The hotels were all really good, and perhaps we should have built in more time to enjoy some of them.
The main highlights for me (having visited Iguassu before) were the trip in the Salta area which was well organised, the guide excellent, and the scenery around Salta really magnificent; and the final stay at Pousada Alcobaca in Petropolis. I should also mention the wine tour in Mendoza - the seven-course meal with wine pairings an unexpected surprise.
So thanks very much for organising that for us.” - JH&LC travelled in April 2024
Peru/Ecuador/Galapagos
“Thank you, it really was the most amazing adventure. The organisation worked like clockwork, and I felt totally safe the entire time away. The guides were so knowledgeable and passionate about their work and as such filled us with enthusiasm - who knew that we would become such experts on Inca masonry!! Thank you, those memories will last forever.” - PK travelled in April 2024
Cuba
“Our 3 weeks in Cuba was fantastic. It was a true eye-opener and if I ever get my narrative with pictures finished, I will send it to you. It was well organised and Cuba Private tours, your local agent, was terrific, as were all our guides. We learned so much and felt we really got immersed in Cuba - we loved the people, the music and the art. We couldn’t have done it without your help, so thank you.” - AP travelled in December 2022
Falkland Islands
“The Falkland Islands were amazing, I enjoyed it a lot. Especially because it was end of the season and many of the places I visited I had to myself. There were islands where I spent the night 11km away from the next person, only with a radio to communicate in emergencies. It was a good itinerary for the week we initially planned – sad that some of the islands had to close due to the bird flu and hopefully it will be ok next season. I definitely recommend the Falklands as a destination, it was probably one of the highlights of my trip.” - IJ travelled in March 2024
Mexico
“I had a wonderful time in Mexico, it was a hugely enjoyable trip: all flights and arrangements worked really well and I thank you for all your efforts. The schedule that you created worked very well, producing some wonderful memories and my guide was exceptional and very knowledgeable - I could not be more delighted. The Espirito Santo, swimming with sea lions excursion, was excellent - it was of course a delight to swim with the sea lions, to observe them at close quarters, but also to see the islands, landscapes, and fauna and flora. The day was calm, with little wind and ample sunshine and was perfect for the activities undertaken.
We saw one youngish whale shark close to the boat and were unlucky not to see any grey whales, but the tour was turned into one of the most enjoyable excursions by the extensive knowledge of the guide who pointed out so many different birds (including pelicans, cormorants, heron, ibis, caracara, a barn owl, a green-breasted mango etc.) and explained about the mangroves ecology. He encouraged the boat captain to search further waters (in the hope of seeing whales) and we were rewarded by a fine sighting of a dozen or so dolphins with some young.
The blue whales tour – Isla Carmen, Loreto, was a delight for the sea life we saw but also for the landscapes and sheer joy of being in an open boat on the largely calm sea. The boat captain was commendably attentive to his responsibilities to the whales and took pains to ensure good sightings were possible, and the knowledge of my guide made the tour very much more rewarding than it would otherwise have been. With great luck we encountered a humpback whale soon after leaving Loreto and were afforded good views, including its tail fin making a silhouette against the sun. Dolphins, mantarays and many different birds were seen and right at the end of the tour (causing its duration to be extended) we had a clear, fairly close sighting of a blue whale. The whole tour was a delight.
In Bahia Magdalena the boat captain was superbly good at his job, tracking down the grey whales with some skill in the swell and manoeuvring the boat at close quarters to the whales for some considerable time to afford the closest contact. We encountered two grey whales who, perhaps having become used to human contact, were willing to display themselves even to the point of being touched. I understand that the sighting and contact we enjoyed was of a quality that could hardly be exceeded. The guide provided much information and encouraged us to interact with the whales. He also arranged a delicious lunch at one of the restaurants in the port.
Once again, the whole experience of my visit to Mexico was a succession of delights, typically exceeding expectations, and I remain very favourably impressed with how you managed to assemble such a wonderful programme for me and with such little effort being required of me. I record my lasting appreciation.” - BF travelled in February 2024